Where are your garments made?
Our garments are handmade in our local boutique and home office studio.
What does your team do to ensure quality products?
We take pride in using high-quality materials and employing skilled craftsmanship to ensure our products meet the highest standards.
Why are your products exceptionally priced?
Our pricing reflects the quality and attention to detail that goes into creating each custom piece, providing you with a unique and tailored clothing experience.
What are the fabrics used in your clothing?
We primarily use soft and eco-friendly materials such as bamboo or cotton for our clothing.
How do your clothing fit in comparison to other companies?
Our items generally run true to size, but you can use our item descriptions and size charts to determine the exact size to purchase.
Are your clothing see-through?
No, our clothing is not see-through. However, when sizing down, please keep in mind that the fabric may stretch out and compromise the denier. We also recommend wearing seamless undergarments due to the nature of the fabric.
How do I wash my Bays wardrobe?
For best results, we recommend washing our garments in cold water and allowing them to air dry.
How do I check my order status?
You can contact us if you haven't received any confirmation of your order or order updates within 5-10 business days.
Can I make a change to a recent order?
Contact us as soon as possible. If your items have not yet been fulfilled, we will do our best to help you modify your order.
What is your return policy?
Our return policy allows product exchanges within 14 days if the item is unused. Please note that custom orders are exempt from exchanges.
What should I expect after I send my return back to your warehouse?
Once we receive your return, our team will process it, and if eligible, initiate the exchange as per our policies.
Do you offer gift cards?
Yes, we offer gift cards that make for a thoughtful and customizable gift option.
I love your entire collection and want to shop in-person. Where is your store located? Our physical store is located at 6645 Mountain Sights, Montreal, Quebec. Please check for updated hours.
What are your store hours? Our store hours may vary. You can find updated hours on our website's home page.
How can I contact customer service?
You can email us at info@madebybays.com or Click here
How can I provide feedback or reviews on your products or service?
We love hearing from our customers! Click here to leave us reviews on Google or directly on the product you purchased which can be found in your email.
How do I follow you on social media?
Connect with us on Instagram! Click here to engage with our brand and stay updated on our latest collections and news.